Sept. 27, 2022

85: How to Intergrate Customer Experience into Your Business

85: How to Intergrate Customer Experience into Your Business

I think as a small business owner, it's really important to look at what systems you can put in place to be able to make the experience that your customers have with your business enjoyable and efficient. So being aware, I think is the first place to start of just how important it is to give reflection, to think about what is the experience that my clients have when they work with me.

[00:02:16] This pleasant experience, having the customer journey be one that they remember is it helps you create or present a strong professional image for your business. And I think that's so important cause it gives people confidence to want to work with you. If they feel. You don't have to have it all. You don't need to know it all, but I think presenting a strong professional image definitely conveys a feeling of confidence.

[00:04:44] With that small business. One of the other things that I like to encourage you to do is to think of the different ways that clients can communicate with you. 

[00:09:06] And still maintain boundaries. So that is still part of the customer service, but you are entitled to maintain your boundaries. So you could set and stick to clear hours of operation that customers can see on your web presence, in your newsletters, on your social media, perhaps when you are not available, you could create an away message for email inquiries that come in after hours.

[00:09:32] So customers. I have something else on my email signature, where I only like to check emails once or twice a day. And if they're urgent, I will give back to them. Otherwise I prefer a window of time to be able to respond so that I'm not permanently distracted by every single email that pops in. You could have a voicemail message that specifies your hours and when you'll be calling.

[00:09:56] But one thing I do want to leave you with is don't ever skip a meeting [00:10:00] or a consultation with your client without at least giving them some advanced nuggets. So thank you for listening. If you have enjoyed this episode, I'd love for you to share it with your friends. Leave me a review. And as our podcast says, connect, inspire create.

[00:10:17] I encourage you to step into exploring new. Of connecting, inspiring and creating this week. You'll find all our episodes on connect, inspire, create, and I'd love to connect with you on LinkedIn. 

I’m your host, Carol Clegg, known as your “Accountability" Biz Coach helping global women in midlife take action on starting their business. I call it creating a lifestyle business - one that is geared towards creating a sustainable and pleasant work/life balance. I’m here to help you find simple systems that work for you  for goal setting, marketing and time management ⏰and I help you track the progress! Not sure where to start?

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